The "frequently asked questions" below provide the basic information you
need to participate in the online tape group.
We have also prepared more detailed instructions that include pictures of
what you will see on your computer screen as you join the meeting. The
instructions also provide information about how to get the best audio
quality. This document will be especially helpful to anyone who has never
participated in an online meeting. It also includes instructions for how to
get technical help if you need it. To read, download, or print this more
detailed document, click here.
What are the computer requirements for participating in the group?
group meeting?
Do I need a user name and password to participate?
How do I join an online tape group meeting?
What will I see on my screen during the session?
Will I hear the host speak during the session?
Will the host or anyone in the group be able to hear any sounds
from my location?
Can I join the meeting by telephone?
How can I get the best audio quality when joining by telephone?
To join the meeting now (if one is scheduled), click here.
If you want to print this page for future reference, click here to view a
printer-friendly copy.
need to participate in the online tape group.
We have also prepared more detailed instructions that include pictures of
what you will see on your computer screen as you join the meeting. The
instructions also provide information about how to get the best audio
quality. This document will be especially helpful to anyone who has never
participated in an online meeting. It also includes instructions for how to
get technical help if you need it. To read, download, or print this more
detailed document, click here.
What are the computer requirements for participating in the group?
You will need a personal computer that has an Internet connection
and has speakers or an audio headset. For best audio quality, we
recommend that you use either amplified speakers or a headset.
- Audio quality will also depend on your connection to the Internet.
Most high speed or broadband connections will provide
satisfactory and consistent audio quality. Wireless (WiFi)
connections may provide variable audio quality levels depending
on the signal strength of your connection during the online tape
group session. Audio quality on dial-up connections may or may
not be satisfactory. The WebEx service requires 56Kbps (56,000
bits per second), which is the maximum provided by high-speed
dial-up modems. If you have a dial-up modem, you can join a
meeting and see if your audio quality is acceptable.
In the near future, it may be possible for you to participate using an
iPad, iPhone, or BlackBerry.
As of October 1, 2011, telephone access to the meeting is also
available. See the question below "Can I join the meeting by
telephone?"
- The online tape group meeting is presented through the secure,
established worldwide meeting service known as WebEx.
The first time that you join a meeting on the WebEx site, WebEx
will automatically download the Event Center software that enables
you to participate in the meeting. If you have a broadband Internet
connection, the download will take approximately 2 minutes.
If you are using a dial-up modem, the download can take up to one
hour, but you can download the WebEx Event Center software in
advance. See the detailed instructions for more information. Once
you have participated in the online group, the Event Center software
has been installed. You do not have to re-install it every time you
join a meeting. However, from time to time, WebEx may download
updates to the software. These will typically take just a few minutes
to download and install before you can sign in to the meeting.
group meeting?
The WebEx service does require that you "sign in" to the meeting,
but if you do not wish to sign in with your name, you can simply enter
"Guest" or "Student." If you do not wish to use your email address,
you can enter "guest@goldsmithglobal.org". The host can see this
sign-in information as part of the meeting, but it is not stored by the
host for any future use.
No personal information other than the optional name and email
address is collected from the participants, and during the session
there is no display of the names of the others attending the meeting.
Once you have joined a meeting and are connected to the WebEx
site, if you click on the tab labeled "Participants," you will see the
name of the host and the name you used when you signed in. The
list appears in this way to protect the privacy of the participants. It
does not mean that you are the only person in the meeting.
The only requirement for participation is that you agree to the
standard terms of use. This agreement is required by our license to
broadcast these recordings over the Internet and protects these
copyrighted works. To learn more about the terms of use, click here
or click "About Participating" in the navigation bar.
Do I need a user name and password to participate?
- No, you do not need a user name and password. The online tape
group is open to anyone who wishes to attend and agrees to the
terms of use.
How do I join an online tape group meeting?
- About 5 minutes prior to the start time (to allow time for accessing
the meeting site), go to www.goldsmithglobal.org. - Click "Join the Meeting" in the navigation bar.
- Read the terms of use and then click on the bar labeled
"Click here to accept the terms of use and join the meeting." - You will automatically be connected to the WebEx meeting site.
Please be patient because it may take a short time for WebEx to
display the tape group event page. Follow the instructions as they
display on your screen. - Our detailed instructions provide pictures of what you will see as you
join the meeting. To read, download, or print these detailed
instructions, click here.
Remember that the start time of the meeting given in the schedule
is the time that the 15-minute meditation begins. We encourage you
to join the meeting a few minutes prior to the designated time so
that you can fully participate in the meditation. Joel always said that
the meditation was the most important part of the class.
- When you join a meeting, please be sure that the sound is not
muted on your computer and that the volume is turned up to your
preferred level. There is silence during the meditation, so you will
not hear anything during that time. After the gentle gong sounds to
signal the end of meditation, the tape will begin.
What will I see on my screen during the session?
- Once the meeting begins, you will see a peaceful background
scene and text about the status of the session. For example, during
meditation, the text will say "Meditation is in session." There may
also be a short quotation from Joel's writings or from Scripture,
which you can use for contemplation if you wish. While we are
playing the tape, you will see the same background, and the text will
show the title of the tape.
Will I hear the host speak during the session?
- The host will briefly welcome participants at the beginning and thank
them at the end. Joel's message speaks for itself, so no additional
remarks are necessary.
Will the host or anyone in the group be able to hear any sounds
from my location?
- No. If you have a microphone on your computer, it will
automatically be muted as long as you are connected to the tape
group session. This protects your privacy and preserves the silence
for the group.
Can I join the meeting by telephone?
- Yes. Since October 2011, we have offered telephone access to the
online tape group sessions. Access is provided by calling a US
telephone number. Depending on your telephone service plan, the
call may or may not incur additional charges, so we suggest that you
check your service plan before calling in to the meeting. Thus far,
the service has been used mainly by participants in North America
who do not have a computer available or have a computer that is
not supported by the WebEx service. Of course, telephone
participants are not able to see the background visuals that the
online participants see, but they hear the same audio.
To join the meeting by telephone, you call in to the U.S. telephone
number and enter a pass code. The telephone number and pass
code will be the same for all meetings. To get the number and code,
please call Marty Parker at 1-408-420-5539 or email him at
marty@goldsmithglobal.org. Marty will send, fax or email you the
telephone number and pass code with complete instructions for
participating by phone.
How can I get the best audio quality when joining by telephone?
The audio quality of a telephone connection can vary depending on
the public telephone network and the telephone device you use for
listening. To optimize your audio quality, you may want to consider
these suggestions.
- 1. Use a "land line".
A “land line,” or a telephone that is connected by a telephone cord
to a jack in the wall, will typically give more consistent, higher quality
audio than a cell phone. The audio quality on a cell phone is subject
to variations in the wireless signal and in the signal strength,
depending on the distance to the cellular transmission tower as well
as the physical construction of the building where the phone is being
used.
2. Mute your speaker phone.
Listening to the meeting on a speaker phone is certainly more
comfortable than holding a telephone handset to your ear for more
than an hour. However, if you use a speaker phone that has a
“mute” button, we suggest that you “mute” the phone. This will
prevent any local noise from cars, trucks, airplanes, doors, fans, etc,
from interfering with the incoming audio from the online tape group
transmission.
- 3. Adjust the volume.
- If the volume on a telephone is turned up too high, it can cause
distortion in the audio signal. You may find that a volume setting
that is about 10% or 20% below the maximum level has better
sound quality than the maximum setting, regardless of whether you
are using a speaker phone or a handset.
- 4. Consider getting a headset.
- Usually a headset will give you audio quality that is equal to that on a
handset and better than the audio quality on a speaker phone.
There are a number of headsets available that can be attached to
most telephones. Some headsets plug into the phone; others are
wireless. Most headsets are quite comfortable to wear and some
have volume adjustments.
To join the meeting now (if one is scheduled), click here.
If you want to print this page for future reference, click here to view a
printer-friendly copy.
Goldsmith Global
A Worldwide Online Tape Group
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| "Ye are the light of the world" ~ Matthew 5:14 |
If at any time you experience technical difficulty joining an online tape
group meeting, or if you do not experience good sound quality, please
not hesitate to call the WebEx help service. For the U.S. and Canada,
the toll-free number is 1-866-229-3239. International toll-free numbers
can be found at www.webex.com/support/phonenumbers.htm. This help
service is free to all participants, and we have found the WebEx staff to
be very capable and courteous. If the representative asks you for the
WebEx site name, it is parkerbiz-events.webex.com. The host name is
Marty Parker.
group meeting, or if you do not experience good sound quality, please
not hesitate to call the WebEx help service. For the U.S. and Canada,
the toll-free number is 1-866-229-3239. International toll-free numbers
can be found at www.webex.com/support/phonenumbers.htm. This help
service is free to all participants, and we have found the WebEx staff to
be very capable and courteous. If the representative asks you for the
WebEx site name, it is parkerbiz-events.webex.com. The host name is
Marty Parker.
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